Your stay, at hand

How can we help?

Frequently asked questions and help for your stay.

Internet in 10 seconds

Need Wi-Fi and voucher?

Open the Guest Portal to view your Wi-Fi and voucher using the full reservation name and your private portal code. Earlier reservations retain their previously supplied code.

Open portal to view internet

For your safety and to keep the reservation history in one place, all communication must be made through Airbnb chat.

FAQ

Frequently asked questions

Need to talk?

Use the Airbnb message thread for your reservation.

Contact and private access help →